How many of you use a telephone at work? How many of your utilize a telephone headset to avoid holding the phone between your ear and shoulder?
The use of headsets has increased significantly over the past several years and there are great advantages to using them. First, they are convenient, but most importantly there are physical benefits as well. The physical benefits of using a telephone headset can actually have a significantly positive impact on one’s overall health. Being in good health, will in turn allow for excellent job productivity.
In recent years, studies have shown that the use of certain headsets has been shown to reduce muscle tension up to 41%. This means that by not holding an actual telephone receiver, one is able to move his or her head, neck, and even shoulders freely. It also frees both hands so that it is not necessary to hold the phone receiver between your head and shoulder, which significantly reduces muscle tension and allows longer job performance.
Using a headset for telephone work also decreases the strain placed on your hands that is caused from holding them in the same position for a long period of time. A wireless headset, in particular, allows you to move about more freely, which makes it easier for you to type on a computer keyboard, then turn and consult paperwork without the hassle of a cord. It also allows you to get up from your desk and walk over to check files without having to put the caller on hold. This makes it easier to do your job, and can help establish a better rapport with callers because there will be fewer interruptions. In addition, you aren’t stuck in the same position all day, and are able to stretch your arms and legs as needed. This alleviates all-around muscle tension, and promotes a better working environment.
If you don’t have a headset, we recommend buying one. You’ll be happy you did.